FAQ

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Handmade & Unique

All of our pieces are handmade and one-of-a-kind or few-of-a-kind. We're constantly developing new designs, shapes & glazes, so we don't currently have a set inventory.

We currently have seasonal releases of our work on our website -- you can sign up for our mailing list on our contact page for updates. We are not currently taking wholesale orders or custom orders. 

Online Sales

Our online sales are first come, first served. Items will not be held in your cart — the first to person to check out will get the item. If an item appears "out of stock", this means someone else has bought the item.

We wish we could resolve any frustration with this system, but we are unfortunately limited by our website host. We promise we will keep making pieces and we will do more frequent online releases!

Shipping

All shipping within the U.S. is processed in 3 to 5 days. We cannot currently accommodate international shipping. All purchases are considered final sale. That said, we want you to be happy your purchase, so if you feel like it wasn't accurately represented on our website, do let us know and we will do our best to work it out. In the unlikely event that something breaks during shipping, please keep the original piece (and packaging) and send us an email and a picture of the broken item as soon as possible.

In addition, all shipping charges over the actual shipping costs will be refunded.

Recommended Care

All of our pieces made with food-safe materials and our own custom-made non-toxic glazes. We do recommend handwashing as the best way to prolong the life of your handmade ceramics.

Unless otherwise specified, our pieces will crack if they go in the oven & matte glazes may stain with prolonged contact with turmeric, beets, or other typically stain-y foods. Unglazed surfaces can be cleaned by scrubbing with a baking soda and water paste.

Some of our pieces are for photos & display only. If so, we've included that specification in the description. The glazes on the pieces are non-toxic but have bubbles, and could retain bacteria from food after washing. Please use these only for photo shoots or for displaying dry food items (unpeeled citrus, apples, etc.)

 We hope you enjoy your ceramics as much as we enjoy making them.

Photos by Casey Zane Simons & Aliza Simons.